Returns

General principle
Most products on custom-made.com are specially custom-made based on your choices, dimensions, or wishes.

What that means
Custom-made products generally cannot be returned as standard, because they are usually not resalable.

When we do review
If there is transport damage, a production error, or a clear quality issue, we will naturally assess the situation carefully and look for a suitable solution.

Important beforehand
Always carefully check your dimensions, material choices, and design before an inquiry or order becomes final.